One of the benefits of a self-insured program is access to past claims. What is the value of this access?

• A. They provide no useful information
• B. They help identify prior errors to improve practices
• C. They invalidate current claims
• D. They are only used for marketing

Answer: (B)

Access to past claims is valuable because it lets you learn from history to reduce future losses. By reviewing prior claims, you can spot patterns and root causes—like recurring safety violations, common process errors, or weak points in procedures. That insight points to concrete improvements: targeted training, updated policies, better safety controls, or improved equipment. Acting on these findings helps prevent similar claims, lowers costs over time, and supports more accurate budgeting for potential losses. This information is about improving practices, not invalidating current claims or marketing.